FAQ
|
Answer: With regards to diamond jewelry, especially a diamond ring ( wedding or engagement), you most probably invest in the diamond and not in the earring or ring etc. The price for setting is not as relevant in comparison to that of the stone. You want to buy the best stone and make sure its worth it. How can you check that? By buying unset diamonds. Always choose for yourself as per your requirement and budget. |
|
Answer: Yes. We ensure securing against loss, misuse or alteration of your information on our website, so ordering a diamond with us is a worry-free online shopping experience. |
|
Answer: We ship our diamonds by carriers like FedEx, Brinks & Malca. The incidence of loss is generally no greater than with any other item you might ship. All shipments are sent fully insured. |
|
Answer: You can inspect and compare the diamond you received to the grading report. |
|
Answer: Yes we only carry natural diamonds and do not sell laboratory or manmade diamonds. |
|
Answer: If you cannot find a diamond of your requirement on our website, you can always send us an email at trading.surat@gmail.com. Our customer care executive will reply to you within the day. |
|
Answer: You can make changes to your order, by sending us an email to trading.surat@gmail.com within 24 hours of placing your order. Please be reminded to send us your order ID in the subject line. Surat Trading Ltd reserves all the rights to either cancel or reject the request. The management's decision will be final. |
|
Answer: You can inquire about our diamonds by browsing our stock after registering with us. You may also contact us via whatsapp, wechat, email, telegram or instagram and our sales team will be happy to help you out. We welcome you to our office to come view our products, though due to Covid kindly contact us to make an appointment before hand. |
|
Answer: No, we do not inscribe our company logo or name on any part of the diamond. |
|
Answer: We do not provide any third party with any customers identifiable information other than that which is necessary for shipping out your order. To be clear, we give your name, shipping address, phone number and order number to our shipping carrier. |